Online Privacy Policy

Goodyear Commitment to Privacy

The Goodyear Tyre & Rubber Company and its affiliates respect individual privacy and values the confidence of the visitors of our websites, our customers, vendors and others with whom we do business. We strive to process personal data (as further defined below) in a manner consistent with the laws of the countries in which we do business. 

Whenever you visit our Website,  https://www.goodyear.eu/en_gb/consumer.html#/ (hereafter also “Goodyear” or “we”) will process personal data about you (as further defined below). In that context, Goodyear will act as a controller, i.e. the person responsible for the processing of your personal data, as it decides why and how your personal data is processed.

The purpose of this Policy is to inform you and explain in all transparency:

  • why and how Goodyear collects, processes and stores your personal data;
  • what its role as “controller” of your personal data involves; and
  • what your rights and our obligations are in relation to this processing.

Method of collection

When you browse the Website, some personal data is collected simply as a result of your browsing.  Some functions of our Website, however, may request that you voluntarily supply Goodyear with additional personal data.

Categories of personal data collected

We collect the following information from website visitors:

  • your IP address;
  • the domain of your internet service provider;
  • the type and version of your browser, your operating system and platform;
  • information regarding the pages visited, the information researched, the time spent on the Website and other statistics;
  • information regarding your habits and preferences;

If you wish to have access to or benefit from certain features of our Website, we may also request you to provide the following additional information: 

  • basic identification information (such as your name, post/email address and phone number);
  • content of contact forms you complete via the Website;
  • financial information (such as bank account details);
  • online tire warranty registration information and reference numbers;
  • car identification information (including the license plate, to the extent permitted under applicable law);
  • login details; and
  • other information relevant to any survey that we may run in relation to your use of the Website.

Privacy

Privacy Policy

The Goodyear Tyre Company, hereafter "Goodyear", considers personal information, such as your name, postal and e-mail addresses or telephone number, to be private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff or authorized agents, and with the exception of online tyre registration information (see below), is used only to market our products or better serve our customers. Goodyear will not disclose any personal information to other organizations.

Information Collection

When you browse a Goodyear web site, you do so anonymously. Personal information is not collected. Some areas of our web sites, however, may request that you voluntarily supply us with personal information, including your name, email address, etc., for purposes such as correspondence, site registration, making a purchase, or participating in online surveys.

Goodyear may also retain electronic communications you send to our customer service representatives, webmaster or other associates. These may be shared only within Goodyear as a means to continually improve customer service.

Goodyear web sites track information about the visits to those sites. For example, statistics are compiled that show the daily number of visitors to a site, the daily requests received for particular files on a site, and what countries those requests come from. These aggregated statistics are used to customize our web site to better meet your needs and may also be provided to others, but the statistics contain no personal information and cannot be used to gather such information.

There is a technology called "cookies" which can be used to provide you with tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then be stored on your system. Certain Goodyear sites may use cookies so that we can better serve site users. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Information Use

Goodyear may use the information users give us to, for example, provide a service, measure consumer interest in our various products and services or inform users about new products and programs. These offers may be based on information provided in surveys, information that may indicate purchasing preferences or email sent to a Goodyear site.

Any lists used to send you product and service offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information. Goodyear will use reasonable effort to address all requests to remove names from any postal mail or email lists.

Further, Goodyear will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. Goodyear will take reasonable steps to ensure that the personal information is relevant to its intended use, accurate, complete and current, based on the information which has been shared by the individual.

Goodyear is a global company with offices and databases throughout the world. Goodyear may transfer your data to one of its databases of offices which is outside your country of residence. Goodyear takes measures to protect data that is so transferred.

Upon request Goodyear will grant individuals reasonable access to personal information that it holds about them. In addition Goodyear will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. You have the right to withdraw your consent to further processing of your data, in which instance Goodyear may be unable to continue any function for which the data was obtained (with the consequential effects). In addition you have the right to prevent the further transfer of your data to third parties where there are inadequate data protection arrangements. Contact us and Goodyear will address your concerns.

Consequences of a refusal to provide personal data

You are not subject to any legal obligation to provide Goodyear with your personal data. Please note however that, in certain circumstances, your refusal to provide personal data or to accept cookies or browser setting may affect your browsing experience and prevent you from using certain features on our Website. 

Therefore, whenever personal data is collected (e.g. in forms), we will indicate whether the provision of such data is mandatory (e.g. with an asterisk) and the consequences of a refusal to provide the requested data.

Disclosure

Because Goodyear considers the individual information we maintain to be confidential, our policy is to disclose no personal information gathered online to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings. Goodyear does not sell, rent or transmit personal information to other organizations.

Other Web Sites

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Goodyear takes appropriate precautions to protect personal data in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction, and to respond to the misuse, loss or unauthorized use of such personal data.

Information Goodyear collects may be stored on third party data storage systems (see section “Third-Party Recipients” below). In those instances, Goodyear also requires those third parties to employ security practices and systems to ensure the security of the information.

Children

Goodyear does not knowingly collect any personally identifiable information (such as name, address and telephone number) from children under 13 years old through its web site. Goodyear will specifically instruct children under 13 not to submit such information to this web site. We do not currently allow children under 13 to register or participate in contests or promotions on the site. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us if they want this information deleted from our files. If Goodyear obtains knowledge that it has personally identifiable information about a child under 13 in retrievable form in its files, we will delete that information from our existing files. In addition, anyone under 18 years old should seek their parent’s or guardian’s permission prior to using or disclosing any personal information on this site.