Hervé Cotting - Technical Manager at TPF, Switzerland
Expecting a public bus service to be punctual is one thing; meeting Swiss passenger demands is quite another. Add cleanliness, impeccable driver service and security to this and you have the day-to-day business for TPF.
TPF is subject to quality controls required by the Federal Office of Transport (OFT). One of their parameters for quality control is the Quality Management System (QMS). Mystery shoppers are regularly evaluating the services of TPF based on the criteria defined by the OFT, in particular the quality of the services, the passenger information, the cleanliness of the vehicles, the infrastructure and many other criteria. The system enables TPF to constantly improve the quality of its services.